Maple Financing (“we”, “us”, “our”) is committed to protecting your privacy. This policy explains what personal information we collect, how we use and safeguard it, and the choices you have. We handle personal information in accordance with Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial legislation.
Information we collect
We collect information you provide directly to us, including:
- Contact details you submit through our contact form or eligibility tools — such as your name, email address, and phone number.
- Financial and business details you enter into our eligibility questionnaires — such as credit range, funding needs, employment, and property information.
- Any message or additional information you choose to share with us.
We do not knowingly collect information from anyone under the age of majority in their province or territory of residence.
How we use your information
We use your information to:
- Respond to your enquiries and provide the financing and mortgage services you request.
- Assess eligibility, prepare your file, and, with your consent, present it to third-party lenders.
- Communicate with you about your enquiry and, where permitted, relevant updates.
- Meet our legal, regulatory, and record-keeping obligations.
Sharing your information
We do not sell your personal information. We share it only as needed to provide our services or as required by law, including with:
- Third-party lenders and financial institutions, with your consent, to arrange financing.
- Service providers who help us operate our website and process form submissions, under confidentiality obligations.
- Regulatory or legal authorities where required by applicable law.
Data retention and security
We retain personal information only as long as necessary for the purposes described above or as required by law. We use reasonable administrative, technical, and physical safeguards to protect your information; however, no method of transmission or storage is completely secure.
Your rights
Subject to applicable law, you may request access to, correction of, or deletion of your personal information, and you may withdraw your consent to our use of it. To exercise these rights, contact us using the details below.
Cookies and analytics
Our website may use cookies or similar technologies to operate the site and understand how it is used. You can control cookies through your browser settings.
Contact us
If you have questions about this policy or how we handle your information, contact us at hello@maplefinancing.ca.